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Been buying and selling online (off and on) since Noah was a baby! OK, ok,...since 2006.
I've heard many more positive things about Bonanza than negative and thought this would be an excellent compliment to my eBay efforts. I've seen several buyers and sellers on here that have been around for a few years, yet I never heard of the Bonanza marketplace until August 2013. What's up with that?!?!
I'm all about customer service and will do all that is reasonably possible and within my ability to make you a satisfied patron! I believe in selling a GREAT product at a GREAT price and backing it up with a GREAT guarantee! Outside of giving stuff away; it just doesn't get any better than that! Let me show what I mean:
Scenario:
You buy a gadget or gizmo from me. You receive the gadget or gizmo two days after you paid for it. (***Notice the fast shipping there?***) You're happy that I exceeded your expectations on delivery but in a flip of the switch you HATE me because the gadget or gizmo is DOA! After a few explicative comments that would make a sailor blush...you send me an email explaining your trepidation (adult language removed of course). I reply with a pleasant solution to the problem.
Solution:
Dear Sir or Madam or whatever is PC these days (BTW: I'll most likely address you by your first name if known),
I'm sorry your item didn't function as expected. Just return the gadget or gizmo you purchased from me in its original package with instructions on how I can make this right. If you want an exchange, I can do that...If you want your money back (shipping of origin included)...I can do that too!
The SUMMARY:
You went through "feelings" of great joy and excitement when the gadget or gizmo arrived sooner than expected. Those "feelings" quickly descended into the realms of RAGE and HATE when the gadget or gizmo didn't function as expected. You realized those "feelings" are fickle when you got to know the business guy. You said to yourself..."Self, he is on the up and up and he went to great lengths to satisfy my every concern."
That's it in a nutshell boys and girls...this is who I am. The above scenario would be extremely rare; however, should it ever happen rest assured I will make things right!
One last challenge...TEST ME then EVALUATE (Honestly of course)!!
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